1. Information We Collect

1.1 Information You Provide

When you contact us through forms or email, we collect:

• Name
• Email address
• Service requested or message/question content

1.2 Information Collected Automatically

When you visit our site, we use server logs and reporting tools (such as Webalizer) to automatically collect:

• IP address
• Approximate geographic location (inferred from IP)
• Possible company/organization affiliation (inferred from IP, where available)
• Pages viewed, entry/exit pages, navigation path
• Time spent on each page
• Browser type/version and operating system
• Date and time of access

This data is used for site operation, troubleshooting, analytics, and security.

2. Cookies & Advertising Choices

We use necessary cookies (or similar storage) for core website functions. We may show non-personalized advertising by default. You can change your choice any time via Privacy Settings.

• Accept all: saves your preference for optional site storage.
• Only necessary: limits site storage to necessary functions.

We do not intend to serve personalized/targeted advertising. Ads may be contextual/non-personalized depending on provider configuration.

3. How We Use Your Information

• To respond to inquiries and communicate with you
• To match your request with appropriate services
• To improve website content, functionality, and security
• To detect and prevent fraudulent or unauthorized activity
• To share with third-party vendors/partners only when a specific requested service is established

We do not sell your personal information.

4. Legal Bases for Processing (GDPR)

If you are in the EU/EEA, our legal bases may include:

• Legitimate interest: responding to requests, site analytics, and security
• Contract performance: where communication relates to providing services
• Legal obligation: compliance with applicable laws

5. Sharing of Information

We may share information with:

• Internal staff for service matching and responses
• Third-party vendors/partners, but only when a specific service you request is established
• Service providers that help operate the website (for example, hosting and security providers)
• Advertising providers for contextual/non-personalized advertising
• Authorities, if required by law

Any additional data collected by third-party providers is governed by their own policies.

6. International Transfers

If we transfer personal data outside the EEA, we will ensure appropriate safeguards, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Recognized data transfer frameworks

7. Data Retention

• Inquiry form data: retained up to 3 years after last contact
• Webalizer/server logs: retained per server rotation schedule, typically up to 12 months

8. Security

• Encrypted connections (TLS/SSL)
• Access controls and secure server configurations
• Monitoring and logging of access patterns

9. Your Rights

EU/EEA Residents (GDPR)

• Access, correction, deletion
• Restriction or objection to processing
• Data portability
• Right to lodge a complaint

California Residents (CCPA/CPRA)

• Right to know what data is collected and used
• Right to request deletion or correction
• Right to opt-out of sale/sharing of personal data (we do not sell personal information)

Japan Residents (APPI)

• Right to request disclosure, correction, and deletion (subject to applicable law)
• Right to request cessation of use/provision in certain cases (subject to applicable law)

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted with a new effective date.